We have officially won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses nationwide that consistently deliver a world-class customer experience.
Customer insights company Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers.
The Platinum Trusted Service Award is presented to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers and celebrate brands that are delivering standards that go above and beyond.
Our CEO Greg Guilfor said: “Keeping our customers happy is our priority. So, the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where purse strings are tight.
“We are grateful to all those people who took the time to leave one of the amazing reviews that contributed to our remarkable 4.9 out of 5 average rating. Client feedback has not only shaped our services but also helped us exceed the Feefo service standard of at least 4.5 for three consecutive years. The achievement means the world to us, as it’s based on the genuine, valuable feedback of our clients.
“We’re looking forward to another great year ahead, in which we will continue to listen to, understand and respond to client feedback. We are not complacent and will endeavour to strive to maintain our high standards and delivering the very best service for our customers.”
Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers.
“A particular congratulations to HR Solutions for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
