ILM Level 5 Award in Leadership and Management (Online)
This popular course identifies the types of difficult conversations managers may face and explores constructive tools and techniques to deal with common management challenges. Through discussions and activities, we identify what makes a conversation difficult, how to address it and increase the chances of a positive outcome.
Change Management
This popular course identifies the types of difficult conversations managers may face and explores constructive tools and techniques to deal with common management challenges. Through discussions and activities, we identify what makes a conversation difficult, how to address it and increase the chances of a positive outcome.